Customer Service Rant (2)

Posted under: Blog365, People

I’m really starting to hate having to call into customer service now. See, I want to downgrade my current DSL plan since we don’t really need the fastest connection. Since I didn’t get off work today until 9pm, I thought I’d try to do it online. I searched and searched until I finally found the support question, “Can I change or cancel my DSL service online?” The answer… is no. Anybody who wants to modify their current plan needs to call in. They listed two numbers, one for business and one for residential. I call the residential one, of course, only to find myself waiting over an hour on the phone. Then I call the business line and get the message that their offices are closed until tomorrow. Now, I would call tomorrow, but I’ve used quite a bit of minutes this month and well… I need to not use so many anymore.

Don’t even get me started on my rant about Sprint’s customer service either. Or the UPS’ service.

Tags: bad customer service, Blog365, customer service, rant