Posted under: Blog365, Life, People

Okay, I know I said I was taking a break, but this, I gotta share with you.

My sister tells me to call Sprint to see if we can extend our nice promotion of 300 free text messages a month. I call and the first agent I get sounds rather incompetent and uninterested. I tell him that we’d like to extend it or see if it can be extended, and he lets me sit on the phone for a long time without saying a word or letting me know what’s going on. After a while, he says that he can’t do it, so I tell him goodbye just to call back again and get a much more informative agent. Obviously, that was a wrong assumption. The next agent said the same thing; she couldn’t get it back on for us. However, she noticed that our text plan changed from $5/mo with 300 texts to $4/mo with 500 texts and it must have been changed with the last agent I was with.

I guess he wasn’t so bad after all.

On top of all of that, for most of Sunday, I was unable to check my online account since they were working on all that stuff. I think that whenever a company needs to do some web maintenance or upgrading of their system, they should do it during the owl hours, not during the day. The online web manager was out for the entire day, which was very inconvenient.

When I tried to log on a few days later, I could see all of my plan and phone details, but I couldn’t see my current usage details. I tried to talk to a Sprint agent through an online chat, but she was useless as well. Completely useless. I don’t even know why they have the damned chat service if every time I use it, I always get referred to calling in. Anyway, so today, I finally have the time to call Sprint without using my anytime minutes to inquire about my current usage. Do you know what they said? Because we had a small change in our plan, they were unable to give us an accurate usage amount. We would have to wait until the next billing cycle to get our information.

This… is bullshit. We had a small change in our text plan, not our voice plan. I can understand if they can’t give us a number for our texts, but to say that we can’t know what our current usage in minutes are? That’s completely ridiculous. Utterly stupid and ridiculous. Just when I thought that I couldn’t hate Sprint even more… I found out that in fact, it is possible.

And can you believe that’s just the most recent story? My other “I hate Sprint service” story has to do with my activating my new phone. See, since Sprint doesn’t use a SIM card, you have to talk to an agent in order to get your phone service switched from phone to phone. I believe that’s a very inconvenient way to handle that, but oh well. Anyway, so I bought myself a new phone and I wanted it activated. They said that I could do it online, but really, it meant that I could talk to an agent online, which, of course, I did. The online agent… was useless… again. She said I would have to call into customer service to get it activated.

Now, this kind of pisses me off because I don’t really have access to another line. Sure, I could use my roommate’s phone, but I feel awkward if I do, so I refrain from doing so as much as I can. I have a landline, but I get charged for every outgoing call that I get. With all these things in mind, how else do you expect me to get this damned phone activated? It was complete and utter crap and just more evidence that the online agents are useless.

I really, really hate Sprint. I mean, the AT&T thing was bad, but this is much worse. There is a story about how Sprint, in response to receiving the award for the worst customer service, decided to fire their customers instead of improve their customer service. I know. It sounds horrible, doesn’t it?

Just another reason why I hate Sprint.

• Customer Service Rant
• Finally Got My Package
• Blockbuster Vs. Netflix
• Blockbuster vs. Netflix Part 2
• Cigarettes and Stockton Boy

Tags: bad customer service, Blog365, customer service, Sprint